Privacy Policy

Effective Date: February 18, 2026

Last Updated: February 18, 2026

NEXDENT (“we,” “our,” or “us”) operates a dental training facility and online platform located in Business Bay, Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE regulations.

By accessing our website (www.nexdent.co), using our services, or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for our waitlist or early access programmes
• Enroll in courses or training programmes
• Create an account on our platform
• Contact us via email, phone, or website forms
• Attend our training sessions or events
• Subscribe to our newsletter or marketing communications

This information may include:

• Full name
• Email address (work and/or personal)
• Phone number
• Professional credentials (DHA license number, specialty, years of practice)
• Employer information (clinic name, position)
• Educational background
• Payment and billing information
• Training performance data and assessment results

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and website navigation patterns

We use cookies and similar tracking technologies. You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our website.

1.3 Training and Performance Data

During your participation in our VR dental training programmes, we collect:

• Simulation performance metrics and competency scores
• Procedural data (procedures practiced, repetitions, time spent)
• AI-generated assessment results
• Video recordings of training sessions (when explicitly consented)
• Instructor feedback and evaluation notes

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Service Provision

• Processing your registration and enrollment in courses
• Providing access to our VR training systems and platforms
• Administering assessments and issuing certificates
• Scheduling training sessions and managing bookings
• Processing payments and managing billing

2.2 Communication

• Responding to your inquiries and support requests
• Sending course confirmations, reminders, and updates
• Providing important notices about our services
• Sending marketing communications (with your consent)
• Conducting surveys and gathering feedback

2.3 Improvement and Development

• Analyzing training performance data to improve our programmes
• Developing new courses and training modules
• Enhancing our website and user experience
• Conducting research on dental training methodologies (with anonymized data)

2.4 Legal and Regulatory Compliance

• Complying with UAE laws and regulations
• Responding to legal requests and preventing fraud
• Protecting our rights, property, and safety
• Maintaining records as required by Dubai Health Authority (DHA) and other regulatory bodies

3. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• IT service providers and hosting companies
• Marketing and communications platforms
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Regulatory and Accreditation Bodies

We may share your training records and performance data with:

• Dubai Health Authority (DHA)
• Ministry of Health and Prevention (MOHAP)
• Department of Health – Abu Dhabi (DOH)
• Professional accreditation bodies
• Your employer (when you are enrolled through a corporate training programme)

Such disclosures are made only when necessary for certification, licensing, or regulatory compliance purposes.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental request, or when we believe disclosure is necessary to:

• Comply with UAE legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Respond to legal claims or disputes

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Account information: Retained for the duration of your account plus 2 years after account closure
• Training records and certificates: Retained for 7 years (as required by DHA regulations)
• Payment records: Retained for 7 years (as required by UAE tax laws)
• Marketing communications records: Retained until you withdraw consent
• Website analytics data: Retained for 2 years

After the applicable retention period, we will securely delete or anonymize your personal information.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and regular security audits
• Access controls and authentication requirements
• Employee training on data protection and confidentiality
• Regular backups and disaster recovery procedures

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. YOUR RIGHTS

Under UAE data protection law, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

6.4 Right to Object

You have the right to object to our processing of your personal information for marketing purposes or based on legitimate interests.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

6.6 Right to Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to your request within 30 days.

7. MARKETING COMMUNICATIONS

With your consent, we may send you marketing communications about our courses, programmes, events, and special offers via email, SMS, or WhatsApp.

You may opt out of marketing communications at any time by:

• Clicking the ‘unsubscribe’ link in our emails
• Replying ‘STOP’ to SMS messages
• Contacting us directly at info@nexdent.co

Please note that opting out of marketing communications will not affect service-related communications (such as booking confirmations or course updates).

8. INTERNATIONAL DATA TRANSFERS

Your personal information is primarily stored and processed in the United Arab Emirates. If we transfer your data outside the UAE, we will ensure that appropriate safeguards are in place to protect your information in accordance with UAE data protection laws.

9. CHILDREN’S PRIVACY

Our services are intended for dental professionals and students aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete that information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after such notification constitutes acceptance of the updated Privacy Policy.

11. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NEXDENT

Dubai, United Arab Emirates

Email: info@nexdent.co

Phone: +971 [To be confirmed]

Website: www.nexdent.co

For complaints or concerns regarding data protection compliance, you may also contact the UAE Data Office:

UAE Data Office

Telecommunications and Digital Government Regulatory Authority (TDRA)

Website: tdra.gov.ae